Privacy Policy

1. Introduction

This policy explains how Eco Print Innovations Ltd ("we", "us" or "our") collects, uses and protects personal information when you use ecoprintinnovations.co.uk, submit a project enquiry, purchase from us, or interact with us through sales channels including eBay, Etsy, TikTok Shop and direct B2B enquiries.

We process personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable UK data-protection legislation.

2. Information we collect

Website and device information

• Examples: IP address, browser type, device information, time zone and pages requested.
• Purpose: To deliver the website securely, diagnose faults and understand aggregate use.
• Source: Collected automatically through hosting logs and essential website technology.

Enquiry and project information

• Examples: Name, email address, telephone number, company, CAD or image links, dimensions, deadlines and project requirements.
• Purpose: To assess feasibility, prepare quotations, communicate about work and deliver agreed services.
• Source: Provided by you through our contact form, email or project discussions.
• Processor: Website form submissions are transmitted by Web3Forms on our behalf.

Order and support information

• Examples: Billing and delivery details, transaction references, order history, correspondence and complaint records.
• Purpose: To fulfil orders, arrange delivery, maintain records and provide customer support.
• Disclosure: Shared only where required with payment providers, sales platforms, delivery partners and professional advisers.

3. Minors

Our services are not directed at children. We do not knowingly collect personal information from anyone under 18 through this website.

4. Sharing personal information

We share only the information necessary to operate the business, fulfil contracts and comply with law. Recipients may include website and form providers, payment processors, online marketplaces, delivery companies, IT providers, accountants, insurers, professional advisers and public authorities acting lawfully.

We do not sell personal data.

5. Marketing

We send direct marketing only where permitted by law. You may withdraw consent or object to direct marketing at any time by using the unsubscribe facility provided or contacting us.

6. How we use personal information

• Assess enquiries, recommend materials and prepare quotations.
• Design, manufacture, deliver and support products or services.
• Process payments and maintain accounting and tax records.
• Protect our systems, customers and business from fraud or misuse.
• Comply with legal obligations and resolve disputes.

7. Lawful bases

• Contract: To take steps at your request and fulfil an agreed order or service.
• Legal obligation: To maintain tax, accounting and compliance records.
• Legitimate interests: To operate, secure and improve our services, prevent fraud and manage customer relationships.
• Consent: Where consent is required for optional marketing or non-essential technology.

8. Retention

We keep personal data only for as long as it is needed for the purpose collected, to establish or defend legal claims, or to meet legal obligations. Transaction and accounting records are normally retained for six years. Unsuccessful enquiry data is reviewed and deleted when it is no longer needed.

9. Automated decision-making

We do not make solely automated decisions that produce legal or similarly significant effects. Payment providers and sales platforms may use automated fraud-prevention controls under their own privacy terms.

10. Your rights

Depending on the circumstances, you may have the right to access, correct or erase your information; restrict or object to processing; request data portability; and withdraw consent without affecting earlier lawful processing.

To exercise a right, use our contact form and identify the message as a data-protection request. We may need to verify your identity.

11. Cookies and analytics

This version of the website does not intentionally load non-essential analytics or advertising trackers. Essential hosting and security technology may process limited technical information needed to deliver the site. If this changes, we will update this policy and obtain consent where required.

12. International transfers

Some service providers may process data outside the UK. Where this occurs, we require an appropriate legal safeguard, such as UK adequacy regulations or approved contractual clauses, unless another lawful transfer mechanism applies.

13. Changes to this policy

We may update this policy when our services, providers or legal obligations change. The review date at the top of this page identifies the current version.

14. Contact and complaints

Contact Eco Print Innovations Ltd through our secure website form, or write to Beechcroft, Waterloo Lane, Frodsham, England, WA6 6JN.

You may also complain to the UK Information Commissioner's Office through its complaints service.